Industry Updates
olicies
Business Hours | Damages & Shortages | Holidays | Minimum Order | Payment Methods | Payment Terms | Pricing | Returns | Shipping | Warranties | Privacy
Business Hours
Our business hours are 8 a.m. to 5 p.m. (Central) Monday through Friday.
Damages & Shortages
Please note any observable damage to cartons or discrepancy in the number of cartons received on the carrier's freight receipt at the time of delivery. This documentation may be required to obtain credit for products damaged or lost in transit.
Holidays
TPS closes for business to observe the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving and Christmas Day. When an observed holiday falls on Saturday, TPS is closed the Friday before. When an observed holiday falls on Sunday, TPS is closed the Monday after.
Minimum Order
Our minimum order requirement is $75.00.
Payment Methods
Cash, check, COD, credit card or bank transfer. There is an additional charge for COD orders and bank transfers. We accept the following credit cards:
Payment Terms
Net 30 days subject to credit approval.
Click here to download a copy of our Credit Application.
Pricing
Prices are subject to change without notice. Quantity discounts are available on many items.
Returns
We want every item we sell to meet your expectations. Therefore, most items may be returned, prepaid, without authorization as long as they are in salable condition with original packaging.
Authorization is required for returns of equipment and appliances. Equipment and appliances must be shipped back to us unused with original packaging and packing intact in order to receive full credit. A restocking and/or repackaging fee may apply.
Custom-imprinted items are not returnable unless an error was made in production. We work diligently to produce your order to your exact specifications. Please check all proofs carefully before signing to ensure everything meets your expectations.
Special-order items and broken cases are not returnable.
Return authorization is also required for marked merchandise.
Returns must be shipped to us freight paid. Original and/or return freight charges are not refundable unless we were in error.
Refunds for returned merchandise will be credited to your account. Checks will not be issued for credit balances on merchandise returned more than 30 days beyond the original invoice date.
Please note any observable damage to cartons or discrepancies in the number of cartons received on the carrier's freight receipt at the time of delivery. This documentation may be required in order to issue credit for products damaged or lost in transit.
Call customer service at 1-800-878-2822 if you have any questions. We will do our best to ensure your satisfaction!
Shipping
Our minimum combined order amount is $75.
Some items include free shipping*. The item description will identify products with free shipping. (*Free Shipping applies only to the contiguous 48 United States)
Freight charges, if applicable, will be added to your order at the time the invoice is processed. Freight charges will not be calculated at the time you place your order through our Internet store.
Most items featured on this website are shipped from our Arlington, Texas warehouse. Exceptions can include custom-imprinted merchandise, mats, file cabinets, capsule filling devices, biological safety cabinets and other types of large equipment. Call if you have questions about freight details for any of these products.
Orders placed before 2:00 p.m. Central Standard Time will be shipped the same day. Orders placed after 2:00 p.m. will be shipping the following day.
Customers are responsible for all duties, taxes and fees for any items shipped outside of the Continental United States. Please review your local regulations before placing an order to ship outside the U.S.
Alaska and Hawaii customers: Please tell us if you have a preferred shipping method. We'll try to choose the best method, but you may have a better choice from your experience.
Warranties
Warranty issues will be resolved according to the manufacturer's warranty policy. Please call us right away if you have any problem with your product. We are here to help if you have any questions regarding the warranty on your purchase.
Privacy
In Short:
When you place an order with us, we request information from you as necessary to process your order and maintain communication with you. We consider this information private and keep it on secure servers to protect it from access by outside parties.
We use your information for the limited purposes of processing your orders and administering our web site. If you choose to be included in our email promotions list, we will notify you of new products or special offers each month.
We will not rent or sell your personal information to anyone. Your privacy is important to us, and we take care to ensure its protection.
In Detail:
This is the web site of Total Pharmacy Supply, Inc.
Our postal address is
3400 Avenue E, East
Arlington, TX 76011
We can be reached via email at info@tps-online.com or you can reach us by telephone at 817-861-4416.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the email address (where possible).
We collect the domain name of visitors to our Web page, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).
The information we collect is shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, and used to process customer initiated requests and orders.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
If you receive promotional email from us, but prefer not to receive such email in the future, please let us know by sending us an email at the above address, calling us at the above telephone number or use the unsubscribe link included in the email.
If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or emailing us at the above address. Please provide us with your exact name and address. We will ensure your name is removed from the list.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online, and a periodic call in order to maintain contact in our continuing effort to better serve you in the future.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will contact you before we use your data for these new purposes in order to notify you of the policy change and to provide you with the ability to opt out of these new uses.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
